Patient Access Representative
Company: Upward Health
Location: Kansas City
Posted on: October 2, 2024
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Job Description:
Patient Access RepresentativeUpward Health is a home-based
medical group specializing in primary medical and behavioral care
for individuals with complex needs. We serve patients throughout
their communities, and we diagnose, treat, and prescribe anywhere
our patients call home. We reduce barriers to care such as lengthy
delays due to scheduling. We see patients when they need us, for as
much time as they need, bringing care to them. Beyond medical
supports, we also assist our patients with challenges that may
affect their health, such as food insecurity, social isolation,
housing needs, transportation and more. It is no wonder 98% of
patients report being fully satisfied with Upward Health!Upward
Health provides technology-enabled, integrated, and coordinated
care delivery services that improve outcomes and reduce costs for
patients with severe behavioral health diagnoses and co-morbid,
chronic physical conditions. We are not your typical medical
practice. At Upward Health, we see every day as an opportunity to
make a difference in our patients' lives. We could tell you about
our outcomes and patient satisfaction ratings. We could tell you
about our commitment to our mission. Or you could join us and
experience it all for yourself.Why Is This Role Critical?The
Patient Access Representative is a key member of the Centralized
Operations Team and works within a multidisciplinary team of
licensed and unlicensed staff who provide direct support and care
to Upward Health's patients. The Patient Access Respresentative is
a remote role, responsible for managing a large volume of inbound
and outbound calls in a timely manner, effectively addressing
patient needs, complaints and inquiries all while keeping
customer/patient satisfaction at the core of every decision and
behavior. The ideal candidate possesses both call center and
medical appointment scheduling experiences in fast-paced provider
office settings. The Patient Access Respresentative offers direct
patient support that primarily includes appointment scheduling,
call triaging, and outbound telephonic outreach to patients for
follow-ups. KEY RESPONSIBILITIES:Manage and triage large volumes of
inbound calls in a timely manner, appropriately identifying patient
needs, clarifying information, providing appropriate solutions and
documenting accordingly.Follow communication "scripts" when
handling different topics/patient needs.Scheduling all Upward
Health provider appointments, checking for Insurance/authorization
verification Perform outbound calls to patients for appointment
cancellations/rescheduling needs.Support processes to ensure all
patients have a scheduled follow-up visit.Various administrative
support and other duties as assigned. KNOWLEDGE, SKILLS &
ABILITIES:Strong phone and verbal communication skills, including
active listeningFamiliarity with CRM and EMR systems, comfortable
with computer data entryStrong attention to detail to ensure that
work is completed accurately and completelyFlexibility to change
course and take on additional responsibilities as the business
requiresAbility to work independently within a virtual operating
environment and as part of a teamExcellent oral and written
communication skillsAbility to exercise judgment in the application
of professional services MINIMUM REQUIREMENTS:High school graduate
or GED requiredPrior experience in a customer support/call center
rolePrior experience in health insurance and medical terminology is
preferredAble to maintain clear professional boundaries with
members and coworkersCultural competency - able to work with
diverse groups of community membersHighly technologically
savvyMulti-lingual capabilities preferred Upward Health is proud to
be an equal opportunity employer. We are committed to attracting,
retaining and maximizing the performance of a diverse and inclusive
workforce. This job description is a general outline of duties
performed and is not to be misconstrued as encompassing all duties
performed within the position. PId44bcf897ff7-25660-34728562
Keywords: Upward Health, Lenexa , Patient Access Representative, Other , Kansas City, Kansas
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